FAQs

1. How can I contact you?

You can contact us by sending an email to kneezy.contact@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of high-quality products at competitive prices.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional customs fees or import duties imposed by your country's customs authorities. It is recommended to check with your local customs office for more information.

4. What is your refund policy?

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. If you are not satisfied with your purchase, please contact us at kneezy.contact@gmail.com to initiate the refund process.

5. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Can I exchange a product?

Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, we recommend returning the item for a refund and placing a new order for the desired item.

7. What if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately at kneezy.contact@gmail.com. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.

8. Can I return personalized or custom-made items?

Unfortunately, personalized or custom-made items cannot be returned unless they are defective or damaged. If you have any concerns about your specific item, please reach out to us, and we will assist you accordingly.

9. Are sale items eligible for a refund?

No, sale items are final sale and cannot be returned or refunded unless they are defective or damaged upon arrival.

10. How long does shipping take?

The shipping time varies depending on the destination country and the specific product. Generally, it takes between 14 to 30 business days for your order to arrive. However, please note that unexpected delays may occur due to customs clearance procedures or other unforeseen circumstances.